Terms & Conditions

1. TERMS AND CONDITIONS

When you book your overseas travel arrangements with us, we very rarely provide published information within our website and do not produce a brochure. Therefore all representations and recommendations made are verbal and often because your Travel-pa has been to the resort/hotel or has had satisfied customers return from the resort/hotel. Sometimes the resort is chosen by the customer independently without any recommendation from us, and therefore in all circumstances we STRONGLY advise that for further information about your resort/hotel and any other services you have booked that you investigate the independent opinions’ of customers on third party websites such as “Trip advisor” www.tripadvisor.co.uk or sites showing “Feefo” for details of their independent comments on quality, comfort and levels of service. We are unable to verify any comments made by consumers on those sites. In most cases if you are not happy with your hotel/resort (and this is justified) and we cannot resolve the situation in resort, we will offer an alternative and either refund or ask for a supplementary charge to cover the difference in costs, and look to recover the cost of the un-used accommodation nights from the provider of any unsatisfactory service. However, in rare circumstances, the hotel booked could be a non-refundable special offer or may dispute any criticisms made by you and in such circumstances, we may be unable to recover the costs of the un-used nights.

Any other holiday arrangement that does not include a flight, your protection is provided by way of a Bond held by ABTA (V0404). For further information visit the ABTA website at: www.abta.com

2. BOOKING PROCEDURE

a) Once a booking is made through Sunset Travel Ltd trading as Travel-pa the party leader must be an adult (18 years or more) and accepts that he or she has the authority to accept and does so on behalf of all in the party the terms of these booking conditions and accepts to pay a £150 deposit per person. However in some cases a higher deposit or full balance is required should the booking include low-cost carriers, special offer airfares requiring immediate ticketing and accommodation offers which must be paid in full to benefit from the full discount. The remaining balance of your holiday is due 12 weeks prior departure.

b) Once you have booked your holiday and received our Confirmation Invoice and unless you pay in full at the time of booking, we reserve the right to apply any Surcharge. Please see Paragraph 3 below.

c) Your booking is considered definite and a contract will exist between you and Sunset Travel Ltd under the terms of our ATOL licence and you will receive an ATOL CERTIFICATE as well as a ‘Confirmation Invoice’ confirming all your booked arrangements.

d) Payment can be made by Cash, Cheque, Bank Transfers or Debit Cards (Switch, Solo & Maestro). We reserve the right to cancel your holiday where payment is not made by Travel-pa’s due date. To avoid credit card fraud we may require you to provide us proof of your address and a copy of your credit card.

3. HOLIDAY PRICES / SURCHARGES

Prices shown on our Website are from prices, which make up the inclusive cost and are based on special contracted rates. Verbal or Website price quotations will be regarded as provisional until confirmed in writing by way of a Confirmation Invoice. In the unlikely event of an administrative/system error resulting in an incorrect price/s we reserve the right to correct the price. We have no control over prices that may be charged at the destination and can accept no responsibility or liability if these differ from those quoted.

The price of your travel arrangements is subject to Surcharges for increases in: (1) transportation costs (e.g. fuel, scheduled airfare and any other airline surcharges which we are obliged to collect) (2) Government action, such as increases in APD (Air Passenger Duty) or any other government imposed increases (3) currency in relation to adverse exchange rate variations.

4. CANCELLATION BY YOU

You (or any member of your party) may cancel your holiday at any time providing that the cancellation is communicated to us in writing. Cancellation will take effect the day such notification is received by us. As this incurs administrative costs, we will retain your deposit and, in addition, may apply cancellation charges up to the maximum shown in the following table:

* Special Season cancellation conditions apply for Easter/Christmas/New Year holidays.

5. TRAVEL INSURANCE

It is a condition of booking a holiday with Travel-pa that you arrange adequate Travel Insurance. Travel-pa will not be held responsible if the Travel Insurance you have booked proves to be inadequate and does not cover you for all the activities you may carry out on your holiday. Ensure you read the small print within the terms and conditions of your chosen Insurance provider.

6. AMENDMENTS BY YOU

If you wish to change any part of your holiday arrangements, we will do our utmost to make the changes, provided that notification is received in writing at least 8 weeks before departure. This must be accompanied by a payment of £100 per booking to cover our administration costs, plus a further sum for any additional holiday cost incurred.

7. OUR LIABILITY TO YOU

We accept responsibility for ensuring that the holiday which you book with us is supplied as described and that the services we are contractually obliged to provide are to a reasonable standard. If any part of your holiday is not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your holiday.

8. COMPLAINTS

If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotel) and our local representative immediately. If your complaint cannot be resolved locally, you must follow this up within 28 days of your return home by writing to our Customer Relations Department.